Also in Business Week Online today: New York Attorney General Eliot Spitzer is following up on reports that the XCP-infected discs are still widely available in retailers, and is sending a message to Sony BMG and to retailers that the discs need to be removed from shelves immediately. The article also suggests that Sony BMG is even fumbling the recall:
…when Sony BMG started pulling CDs, it didn’t haveenough replacements lined up, says Ross Schilling, of Van Zant’sNashville-based manager, Vector Management. Sony BMG hadpromised the CD would be swapped out with non-rootkit CDs. Instead, therootkit CDs simply were pulled, Schilling says. “It’s obviously verybothersome,” he says.
That means Van Zant’s CD and others were not on the shelves for thebusiest shopping weekend of the year. Sony BMG has told Van Zant toexpect a 50% to 80% decrease in sales when the new numbers come out onNov. 30. That’s in a week that should have seen a 50% to 80% increasein sales. The week of Nov. 9 to 16, Van Zant’s sales actually jumped apoint, a spurt Schilling attributes to exposure from the Country MusicAwards.
So, for all those counting along at home: Sony BMG has proved its utter incompetence at software product management, subcontractor management, customer relationship management, public relations management, and now manufacturing and supply chain management. Is there anything they are doing right?